Frequently asked questions.
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| How are Comps extended?
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Comps are extended based on current level of play and the Casino has the final decision regarding
customer's comps.
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| What does the Charter package include?
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| Each charter package includes air, hotel for the duration of the stay, taxes and transfers
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| How do you establish a level of play?
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| You establish your level of play when you use your tracking card in the Casino.
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| I want to go on a non-charter trip, but want to stay an extra day, can I?
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| All of our non-charter trips can be extended. Let us know the dates that work for you.
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| I have a Casino offer, can Gambler's Express book it for me?
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If you receive an offer from any Harrah's Casino, NCL or Atlantis, Bahamas, we can book it for you.
Just call 1-800-989-3389 or e-mail us at sunday@gamblersexpress.com and give us the offer code. We
will take care of the rest.
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| Will my Reward Credits be decremented for the air and hotel ?
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Reward Credits are NOT decremented for air/hotel on our scheduled group or chartered trips. A GREAT
value to you! The Casino will decrement your points if you book when we do not have a group or
charter.
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If I want to drive to a Harrah's owned Casino should I just book with the Casino myself? I don't
want to bother you!
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We appreciate you booking all your casino trips through us. When you book yourself directly or
online, the Casino may reassign you to a Casino Host.
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| What about a cruise, can I get comped?
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Depending on your level of play, you may receive a comp cabin, there are additional expenses that
will not be comped, port taxes and tips etc. NCL do not comp upfront air, you may be reimbursed
airfare with sufficient play on the trip.
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| Can I go on a NCL cruise that is not on your schedule?
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Yes you can go on any NCL cruise that has a Casino, you do not have to be part of a group. We can
send you a brochure or you can check online at www.ncl.com Just select a trip and we will negotiate
your best Casino players rate.
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| I want to go to the Atlantis in the Bahamas, but I have never been there, can I get a good deal?
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We will use your established play with us to get you the most comp for your level of play. You do
not have to go on our scheduled dates. Let us price out your players package on the dates that work
for you. The Atlantis website is www.atlantis.com
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| How soon can I book?
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| It is never too early to book a trip posted on the web page. Some of our trips fill really quickly.
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| I want to book a trip for this weekend, is it too late?
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We continue to accept reservations up until the day of the trip based on availability. If a trip is
closed because it is full, we post it on the web as TRIP FULL. Even then you can go on standby or a
wait list if you wish.
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| What kind of identification do I need to bring with me to the airport for domestic charter flights
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| Photo ID (drivers license)
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| Do you serve snacks on your bus trips?
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| Yes we have abundance of snacks, drinks and movies.
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For most of the trips, if I wouldn’t qualify, how much would be charged to the credit card? And
what level of activity is considered to be a comped flight? Thanks
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It depends on the trip you wish to take, our Allegiant charters (not including the private jets) are
fairly easy to qualify for if you are a casino player. As you use your tracking card you accumulate
points. These points on a daily average determine the level of comp that can be extended to you; You
have not been with us before so I am unable to look at your history and determine your comp level.
If you have a Harrah's total rewards card and give me the number I will check it for you. We either
charge you the full retail price, a BOGO price (2 for one) or you are comp on the charter. Our web
page often says "qualified players" as we fill quickly and like to make sure that our comp and
regular players have an opportunity to book, so to find out your price you would have to call our
office 1 800 989 3389 and enquire for those "qualified player" trips. You can also book and pay by
credit card at that time, subject to availability. All of the other trips are based on a assessment
of the package verses comp level and you would be given a custom package up front and your charges
to your credit card would be mutually agreed ahead of time for your travel and hotel. I hope this
answers your questions. I have posted this question on our FAQ section of our website
www.gamblersexpress.com
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| How often must I play using my Total Rewards Card to maintain my balance and not lose my points
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You must earn at least one reward credit every six months to retain your balance. If you do not play
using your Total Rewards Card within six months your account will be zero. (start over)
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| I notice that most of your trips are restricted to qualified players, what does that mean?
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If you have a Total Rewards Card, call in your number and we will check your level of play. If you
don't have a card, call us anyway as we reserve some seats for new players and we may be able to
book you.
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| I need to become 'qualified'...how do I go about this?
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You need to play on a Total Rewards card at any Harrah's owned property to establish a play level
and qualify for trips.
Casino complimentaries or comps are rewards offered to casino customers for their gaming activity at
the table and slot machines and sometimes poker and racebook.
The reason the casino gives you a special rating card to present to ‘pit supervisors’ and for slot
players to insert into the machines is so you can develop a gaming profile and get comps.
Personnel monitor the games you play, cash or marker buy in, average bets, length of time you play
and win /loss. For slot players, the number and denomination of coins and number of pulls is tracked
by the machine. From this information the casino uses a formula to determine a ‘Theoretical Win’ and
your comp worth. Your comp worth is what qualifies you for trips, the higher your comp worth the
more exotic (and expensive) the trips you qualify for.
Casino executives know they can reimburse players a predetermined percentage of the “Theoretical
Win’ and still have it be cost effective for them to keep you as a customer. Typically, win/loss is
not a determining factor in extending complimentaries.
Casino complimentary reimbursements can be in the form of discounted or free rooms, food and
beverage consideration, admission to shows and even limousine and airline ticket payments.
Harrah's now have ‘Comp Banks’ for the storage of extra or unused ‘Theoretical Win’ points. These
can be extracted to purchase merchandise, use for dining credits, show tickets, etc. and are
sometimes transportable to ‘sister’ properties.
ALWAYS use your player card to obtain all you deserve.
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| Does Allegiant Air supply oxygen tanks for passenger use onboard?
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Allegiant Air does not supply oxygen tanks onboard each flight.
Due to Special Federal Aviation Regulations, only the following Personal Oxygen Concentrator models
are approved for use during flight and only with the proper forms filled out by your physician:
1. Inogen One 2. Airsep Lifestyle 3. Airsep Freestyle 4. Respironics Evergo 5. Sequal Eclipse
6. Invacare XP02 7. EVO Central Air
Compressed or liquid medical oxygen may not be used or transported on any Allegiant Air flight.
Please contact us so that we can assist you with this process and supply you appropriate forms.
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| What can I bring in my carry on luggage? My checked luggage?
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Since the list of what you can or can’t bring on the plane changes quite often, we would like you to
visit the Transportation Security Administrations website directly to verify what you are able to
take onto an airplane.
Please go to www.TSA.gov for more information.
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| What should I do with my medication?
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Make sure you bring your medication if you have it. If it needs to be refrigerated then let us know
so we can get you a room furnished with a refrigerator.
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| What does double occupancy mean?
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Double occupancy is exactly that, two people to a room. However you have a choice of either a
single King size bed or 2 full size beds, depending on your preference.
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| What do I write on my luggage tag?
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Please fill in your Full Name as well as the Full Names of anyone else who may be staying in the
room with you. For example, if you and one other person are sharing a room you must put both Full
Names on each luggage tag. Just below that fill in the group “Gamblers Express.” That is all the
information that the hotel will need. But please be sure to write legibly to aid in the quick
drop-off of your luggage.
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| What is the criterion to qualify for Vegas?
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Our Las Vegas trips are not charters they are on commercial air. Since we are paying commercial
rates for airfare, the criterion to qualify for a complimentary trip is much higher than our
chartered flights to Reno/Laughlin. Let us know if you want a quote for this cost and we can also
help you book your flight.
You’re welcome to stay at any Harrah’s property in Las Vegas and these include: Harrah’s,
Bally’s, Flamingo, Paris, Rio & Caesars. The hotel rates are based on your play and if you do not
qualify for a comp room then we could get you in at casino rate. Casino rates at these properties
will vary based on the specific dates. Please let us know the dates you would like us to check on as
well as the property you are interested in so we can price them accordingly.
You are responsible for your own ground transportation. Cabs are about $20 each way or there
are shuttles every half hour for $12/person.
If you want to play-to-qualify for a reimbursement on your airfare based on your gambling
while on property, then you would have to book on our Vegas group dates. There is some flexibility
if you want to stay longer, as long as the dates overlap our group.
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| What are the benefits of having a Total Rewards Card?
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With the Total Rewards Card you are able to accrue Rewards Points which are earned just by playing
as you normally would. However now you will be eligible to receive offers in the mail for cash,
hotel stays, meals and event invitations! Also as you gain more points you will be raised in tier
status from Gold to Platinum to Diamond and so on. With a higher tier status comes preferred
reservations, express service, and access to Diamond Lounges and exclusive invitations. All these
benefits can only be had if you utilize your Total Rewards Card, so be sure you don’t forget to use
it!
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| What if I have difficulty walking long distances?
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We will make every accommodation we can to make sure you have a comfortable trip, whether it be
wheelchair assistance or a room close to the elevator. Let us know what amenities you will need so
we can secure them for you as soon as possible.
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| Can I get a scooter at the casino? A wheelchair?
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Absolutely, we can have one waiting for you when you arrive. Please contact us and we will make
arrangements with the casino.
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| How do I establish a credit line? Check cashing privileges?
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To open a credit line at a casino you must first fill out the appropriate forms. If you already have
a credit line at a Harrah’s property and would like to transfer it to another Harrah’s Casino then
you will need a few personal documents. Please contact us and we will fill you in on the details and
proper forms.
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| What is Allegiant's policy for pregnant women?
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We recommend that pregnant passengers consult a physician before flying. If the pregnant passengers
due date is within 45 days of travel, Allegiant requires a note from a physician.
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